Case Management for Home Care - Island Health Community Health Services (CHS)

Condition Specific Support and Home Health Care

Provided by Island Health

Case Managers assists clients with chronic health care needs, and their family and caregivers, to obtain home and community care services.
Case Management supports adults with chronic or complex health needs, and their families or caregivers, to access and coordinate home and community care services. Case Managers complete assessments, help identify care needs and options, develop care plans, and support clients’ long-term goals within available resources.
Case Management may be appropriate for patients who require support with:
  • Identifying care needs, service options, and any related costs
  • Developing a care plan that is reviewed and adjusted as needs change
  • Accessing Community Health Services, partner programs, and community supports
  • Coordinating services such as Home Support, Adult Day Programs, Assisted Living, or Long-Term Care, when appropriate
  • Working with health care providers, family, caregivers, and community supports to help meet care needs
  • Supporting smoother transitions between hospital, home, assisted living, or long-term care
Eligibility
  • Patient must be a Canadian citizen, or have permanent resident status
  • Patient must be a resident of British Columbia
  • Eligibility depends on health conditions, functional needs, existing supports, safety, and care needs.
How to Access:

Access starts through the Community Access Centres using a central intake and assessment process. During this process, clinicians assess eligibility, health needs, function, safety, existing supports, and whether Case Management support is appropriate. Services vary by location.
  • Public: Call the local Community Access Line (see locations below)
  • Healthcare Practitioners: Please review the Physician Information section below.
Learn about other home and community care services provided by Island Health Community Health Services

Website: http://www.islandhealth.ca/chs

250-388-2273 (South Island)

Toll Free: 1-888-533-2273

Serves all communities south of Mill Bay, including Greater Victoria, Southern Gulf Islands and west to Port Renfrew.

250-739-5749 (Central Island)

Toll Free: 1-877-734-4101

Serves all communities from Mill Bay to Deep Bay, including Gabriola Island, and from Parksville on the east to beyond Tofino/Ucluelet on the west coast.

250-331-8570 (North Island)

Toll Free: 1-866-928-4988

Serves all communities north of Deep Bay including Mt. Waddington Regional District and the adjacent mainland area

Cost: No cost

Referral options:

  • Self-referral
  • Family physician or nurse practitioner referral
  • Health professional referral
Brochures and Info
Associated Programs/Services

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Availability

Service area: Island Health Area + show cities

Service area cities: Alert Bay, Bamfield, Black Creek, Brentwood Bay, Campbell River, Cathedral Grove, Chemainus, Cobble Hill, Comox, Coombs, Cortes Island, Courtenay, Cumberland, Deep Bay, Denman Island, Duncan, Fanny Bay, Gabriola Island, Galiano Island, Gold River, Hornby Island, Horne Lake, Kyuquot, Ladysmith, Lake Cowichan, Langford, Lantzville, Long Beach, Mayne Island, Merville, Mill Bay, Nanaimo, Nanoose Bay, Nitinaht, North Saanich, Parksville, Pender Island, Penelakut Island, Port Alberni, Port Alice, Port Hardy, Port McNeill, Quadra Island, Qualicum Beach, Quathiaski Cove, Saanich, Saanichton, Salt Spring Island, Saturna Island, Sayward, Shawnigan Lake, Sidney, Sointula, Sooke, Tahsis, Tofino, Ucluelet, Victoria, and Zeballos

Service Types Provided
Condition Specific Support
    Home Health Care
    Ways to Access
    • Provided 1:1 in-person
    • Provided by phone

    The listing of this service in Pathways is not a recommendation or endorsement by Pathways.

    Pathways does not provide medical advice. If you have an emergency please call 9-1-1. If you require assistance navigating services please call 8-1-1.

    For general inquiries or for assistance, please email us:

    community-services@pathwaysbc.ca

    If you are requesting clinical access to medical Pathways, please provide the following information via the email above:

    1. First Name
    2. Last Name
    3. Email
    4. In which city/town do you work?
    5. What is your role? E.g. Family Physician, Office Staff, Medical Resident
    6. Employer Name (for office staff)
    7. Office Phone

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